Fintech Finance Season 2 Episode 11: The Secure Digital Customer and GDPR
Jul28

Fintech Finance Season 2 Episode 11: The Secure Digital Customer and GDPR

In this episode of Fintech Finance, we look at how digital technologies can be used to ensure customer’s data is secure, and the effect this could have on regulation. We headed over to California to speak with Jamie Armistead from Bank of the West and Hugh Njemanze from Anomali. Over in Belgium, we talk security with Wim Mijs from the European Banking Federation, and over in Copenhagen, Thomas Rudolf from Danske speaks with us...

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Fintech Finance Season 2 Episode 10: Customer Data Protection
Jul14

Fintech Finance Season 2 Episode 10: Customer Data Protection

In this episode of Fintech Finance, following our previous episode around Data management and security, we look at how to protect customer data for both compliance and for the customer advocacy. We headed over to Ireland to speak with Fergal Coburn from AIB. Back in the UK, we catch up with Guy Bunker from Clearswift; and over in Brussels talk to Pascale-Marie Brien from the European Banking...

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Fintech Finance Season 2 Episode 09: Data for Customers and Compliance
Jun15

Fintech Finance Season 2 Episode 09: Data for Customers and Compliance

In this episode of Fintech Finance, with some of the upcoming regulations (GDPR) in Data management and security, we look at how to manage data for both compliance and for the customer journey. We headed over to the Netherlands to speak with Finbar Hage, head of Data and Analytics from Rabobank. Back in the UK, we catch up with Ben Mitchell, VP for EMEA at DocsCorp; and talk customer experience with Ashok Vaswani, CEO of Barclays...

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Fintech Finance Season 2 Episode 08: Digital Transformation Canada
May18

Fintech Finance Season 2 Episode 08: Digital Transformation Canada

  In this episode of Fintech Finance, we take a closer look at Canada. For this we hear from Payments Canada in Ottawa around the role of technology in Canada’s digital transportation, iGTB over in Toronto to hear how they are one of the enablers of this, and our Canadian correspondent, James Ellis heads over to speak with...

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Fintech Finance Season 2 Episode 07: Point of Sale
Feb16

Fintech Finance Season 2 Episode 07: Point of Sale

In this episode of Fintech Finance, we take a closer look at technology that directly effects the customer – the point of sale. For this we speak with AEVI about their open marketplace. We also catch up with Worldpay around some of the work they are doing in the payments space; and here from Jason Bates from 11FS around some of the effects in the industry this...

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Fintech Finance Season 2 Episode 06: Cross Channel Contact Centres
Jan20

Fintech Finance Season 2 Episode 06: Cross Channel Contact Centres

In this episode of Fintech Finance, we take a closer look at the how different areas of customer contact can interact with each other. For this, we look at mobile, branch, digital and voice with Simon Separghan MD for Global Contact and Digital Channels at Barclays, Christophe Reiche, CEO at Iwoca, Richard Nicholls, Vp at Teleperformance and Martin Dodd, the Connect Managing Director at Lloyds Banking...

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Fintech Finance Season 2 Episode 05: Building a Better Branch
Dec13

Fintech Finance Season 2 Episode 05: Building a Better Branch

In this episode of Fintech Finance, we take a closer look at the role of the branch and how it still plays a major factor in customer loyalty. For this we catch up with Martin Bischoff from Santander, Jane Howard form RBS and Javed Anjum from...

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Fintech Finance Special: Isle of Man
Dec12

Fintech Finance Special: Isle of Man

We were lucky enough to get to head over to the Isle of Man

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Fintech Finance Season 2 Episode 04: Perfect Payments
Nov18

Fintech Finance Season 2 Episode 04: Perfect Payments

In this episode, we look to the world of global payments. For this we catch up with one of the biggest player in the world, AliPay to hear about their european expansion. We also catch up with Saxo Payments to hear their approach to cross border payments, as well as hear from Chris Skinner on the role that technology has to play in this...

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Fintech Finance Season 2 Episode 03:  AI and Predicting Customer Experience
Oct21

Fintech Finance Season 2 Episode 03: AI and Predicting Customer Experience

In this episode, we learn how to start predicting customer behaviour and to use that information effectively with Artificial Intelligence (A.I.) For this, we speak with MBNA to hear around some of the work they are doing in customer experience. Lawrence Whittle discusses A.I. with us and we also catch up with Nationwide to hear a bit around their new banking...

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Fintech Finance Season 2 Episode 02: Understanding The Customer
Oct06

Fintech Finance Season 2 Episode 02: Understanding The Customer

In this episode, we enter the world of how to truly understand your customers. for this we head out to Madrid to see the team at BBVA to look at firstly everything they are doing with their mobile offerings to customers, but also to look at how to use that data effectively. We also catch up with the team at Glassbox to look at how they are able to enable a bank to do this, while keeping data costs down. We also speak with MetroBank to...

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Fintech Finance Season 2 Episode 01: The Dark Web and ID
Sep12

Fintech Finance Season 2 Episode 01: The Dark Web and ID

In this episode, we enter the world of the Dark Web! We look at the market for trading peoples identity documents – passports, driving licenses etc. Mustafa Al Bassam, AKA T-flow, one of the founders of LulzSec gives his take on Id verification. We also hear from Capify about how they are able to verify identities and we hear how AU10TIX can mitigate...

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