Tech Trends: “2018 will be the year we see Customer Centricity on Steroids”, Moneyhub Enterprise

Dave Tonge, Chief Technology Officer at Moneyhub Enterprise comments:

2018 will be the year we see customer centricity on steroids.  The acceleration of personalised insight to a level not possible prior to Open Banking will fly with those that embrace it.  The combination of shared transactional level data and machine learning provides a new mode of operation when offering products and services to people.  What we won’t see in 2018 is the demise of traditional banking.  Open Banking is at the start of a journey and it will take time to be leveraged to maximum effect.”

Author: Dylan Jones

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