Fujitsu Wins New EUR 60 Million Contract to Drive Industrialisation and Expansion for Credit Management Services Leader Lowell

Fujitsu today announces a major new contract from Lowell¹, the second largest credit management services company in Europe. The six-year, 60 million Euro contract enables Lowell to accelerate its growth strategy and to industrialise and standardise its IT operating model across six European countries². By partnering with Fujitsu, Lowell benefits from cutting edge and proven global services at scale, embracing digital technologies in order to better serve its customers.

Selecting Fujitsu to harmonise its diverse IT landscape³ is part of Lowell’s strategy to leverage its increasing scale through efficiencies and introduce digital technologies such as robotics and Artificial Intelligence (AI). The fast-growing financial services firm is also strengthening its underlying systems ready to enter new markets and segments. Fujitsu is providing maximum business agility through an industrialised and standardised services platform coupled with the flexibility of a consumption-based delivery model.

Lowell’s choice underlines Fujitsu’s position as one of very few global-scale integrators able to provide seamless implementation and management of IT services across diverse and global financial services business. Fujitsu has both the technical skills and the partnerships with hyperscale cloud providers in place that enable the planning, orchestration and delivery of complex, multi-cloud-based services.

The contract includes an international service desk providing English and Nordic language support and service automation via Fujitsu’s AI-based Social Command Center, digital workplace managed services and networks, LAN and applications operations support. The comprehensive solution is underpinned by a suite of Fujitsu managed security services, critical to Lowell due to the stringent financial services audit and compliance requirements from both the company’s clients and regulators, including the UK’s Financial Conduct Authority.

Gary Edwards, Group Chief Information Officer at Lowell, says: “Fujitsu particularly impressed us by really getting to grips with our business and highlighting the opportunity for Lowell to rethink our operating model to take advantage of our increasing scale. That approach enabled Fujitsu to propose a solution that not only drives scale efficiencies for Lowell, but also applies innovative robotic and AI technologies to generate even greater savings, flexibility and agility. This underpins Lowell’s mission to make credit work better for all.”

Paul Patterson, Senior Vice President Head of Sales and Country Leadership at Fujitsu EMEIA, comments: “Lowell is an ambitious, fast-growing organisation that understands the central importance of IT and innovation to its business strategy. Fujitsu is one of very few IT integrators and managed service providers with the global scale, hybrid IT capabilities and the depth of technical and language skills to support companies like Lowell and we are extremely excited to be part of their continuing success story.”

Author: Yash Hirani

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