In this episode of The Insurtech Show, we talk to Insurers, about how they talk with their customers. What are the challenges of improving customer experience in an age of constantly shifting expectations, technology and regulation? To find out we ask French multinational insurance firm AXA about the importance of meaningful customer relationships in the digital age. Over in New York, Doug Mackenzie hears from Insurance giants Chubb about their customer experience game plan for 2020. Meanwhile in Texas, Ali Paterson speaks with Quadient, a firm that creates helps institutions communicate with their customers in the digital age, with a human touch.