344. Insights: US Digital Transformation Special

ABOUT THIS EPISODE

Today our host, Sam Maule, is joined by some great guests, all from Fifth Third Bank. Our guests for todays episode include:

  • Melissa Stevens, Chief Digital Officer, Head of Design, Innovation, & CX
  • Justin Hendrix, VP & Senior Manager with the Innovation Team
  • Joel Kashuba, SVP Design & Innovation

In this episode we cover topics such as:

  • The innovative strategy of Fifth Third Bank
  • Why digital banking is actually quite difficult for incumbents
  • How the digital banking market in America is being transformed
  • How you avoid building an innovation theatre.

All this, and so much more on today’s show!


Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. Hosted by a rotation of 11:FS experts including David Brear, Simon Taylor, Jason Bates, Leda Glyptis and Sarah Kocianski and joined by a range of brilliant guests, we cover the latest global news, bring you interviews from industry experts or take a deep dive in subject matters such as APIs, AI or digital banking.

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Please note, we do not produce Fintech Insider, we merely are fans and repost it!

Author: Yash Hirani

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