BECU has been named a finalist in the Innovation in Internal Process Improvement category at the2015 BAI-Infosys Finacle Global Banking Innovation Awards, presented at BAI Retail Delivery 2015 Conference and Expo. BECU was selected from a field including over 250 entrants. This award recognizes those who have made a significant investment in internal process improvement to benefit the organization and ultimately, the customer.
BECU’s ability to identify, adopt and roll out new technologies has become an important part of their competitive advantage. Remotely operating a growing full-service fleet of over 200 ATMs, BECU believes visibility into consumer transaction data is the key to ensuring their 900,000+ members are able to effectively complete their transactions at the ATM. Implementing the INETCO Insight real-timetransaction monitoring software and the INETCO Analytics customer analyticsapplication provided BECU with the game-changing knowledge of where, when and how members interact with their ATM channel.
“BECU is thrilled to have been selected as a finalist for the 2015 BAI-Infosys Finacle Global Banking Innovation Awards,” said Shirley Taylor, ATM Channel Manager at BECU. “The investment in both INETCO Insight and INETCO Analytics has given us on-demand access to the transaction data needed to streamline our reporting processes and deliver a better customer experience at our ATMs.”
Since 2011, BAI-Infosys Finacle Global Banking Innovation Awards have celebrated excellence in financial services by recognizing breakthrough innovation in the retail banking industry. Awards will be announced during the 5th annual BAI Retail Delivery Conference & Expo’s award ceremony on October 13th.