Fintech Finance Season 3 Episode 07: Mobile, Digital and the Customer
Oct12

Fintech Finance Season 3 Episode 07: Mobile, Digital and the Customer

In this episode we look at Mobile, Digital and the Customer. We head over to Greece to speak with Eftichia Kasselaki from Piraeus Bank to talk about their use of digital technologies and how they can be used to really focus on the customer experience. Over in Ireland, Douglas Mackenzie speaks with Ciaran Coyle from Ulster Bank about some of the technological innovations they are looking at to get a complete view of the customer and...

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Fintech Finance Special Episode: AI with Feedzai
Oct12

Fintech Finance Special Episode: AI with Feedzai

In this special Episode of Fintech Finance, we have a brief look into the world of...

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Countdown to Money20/20: Money20/20 and Fintech Finance Present: ‘The Payment Race: Round 2”
Oct06

Countdown to Money20/20: Money20/20 and Fintech Finance Present: ‘The Payment Race: Round 2”

This year, Fintech Finance and Money20/20 will join forces to present the second iteration of the #M2020race. The competition sees five intrepid racers, each an influencer from the world of Payments and FinTech, set out across the great plains of North America to complete the 2,300-mile trip from Toronto to Las Vegas, using nothing but a single method of payment. The race, which takes place this October, comes fresh off the back of...

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Amazon, Apple and the Post Office Among the Big winners at the Emerging Payments Awards 2017
Oct06

Amazon, Apple and the Post Office Among the Big winners at the Emerging Payments Awards 2017

Big name industry giants and innovative new British FinTech organisations were recognised last night at the tenth annual Emerging Payments Awards in London. Recognising and celebrating the best the payments industry has to offer, the Emerging Payments Awards were presented at The Hilton, Park Lane in London on Thursday 5th October. Industry big-hitters Amazon Pay were recognised for Best Online Payments Solution, while Best Proximity...

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Fintech Finance Season 3 Episode 06: Monitoring the Experience
Sep26

Fintech Finance Season 3 Episode 06: Monitoring the Experience

In this episode of Fintech Finance, we look at how to effectively ensure that you are delivering a consistence customer experience, and the how monitoring on a macro scale to ensure all systems are running. We head over to the Netherlands to talk with Martin Schorel from WTSS about how to best use the tools of technology to respond to this. Back in the UK, we speak with Ashok Vaswani from Barclays about their approach to the customer...

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Meet the Companies Keeping your Cash Safe from ATM Attacks
Sep26

Meet the Companies Keeping your Cash Safe from ATM Attacks

With Fintech booming, it’s often said that cash is on its way out. And to some extend it’s true; Sweden, for example, is fast becoming an almost entirely cashless society. According to its central bank, cash transactions make up barely 2% of the value of all payments. Over in the US, only 11% of consumers prefer cash payments. But in reality, on a global scale cash is far from dead, as I found out at the ATM & Payments Security...

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FinovateFall 2017 Summary
Sep25

FinovateFall 2017 Summary

FinovateFall 2017 Summary

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Fintech Finance Season 3 Episode 05: Communicating Compliance
Sep21

Fintech Finance Season 3 Episode 05: Communicating Compliance

In this episode of Fintech Finance, we look at how to effectively use people and communication technology to ensure compliance with regulation. We talk with Mike Williams from Pushfor about some of the challenges associated with end-to-end secure messaging, and how to best use the tools of technology to respond to this. Over in Sweden, Rasmus Järborg from SEB takes us through some of the strategies they are working on in this field,...

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Tandem, Tide & Seedrs amongst Fintech Firms Sharing Growth Tips At Innovate Finance Event
Sep21

Tandem, Tide & Seedrs amongst Fintech Firms Sharing Growth Tips At Innovate Finance Event

I may be biased as a Fintech Reporter, but Fintech is fast becoming THE most interesting area to work in. Just take a look at the figures; last year, financial technology companies around the world raised a total of $36 billion, so it’s no surprise that so many start-ups want a slice of the pie. Inspiring companies like Monzo, Tandem, Revolut and Brolly have become household names, and many want to follow in their footsteps. And...

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Fintech Finance Season 3 Episode 04: Training and Regulation
Sep18

Fintech Finance Season 3 Episode 04: Training and Regulation

In this episode of Fintech Finance, we look at how to use people effectively to ensure compliance with regulation. We speak with Christopher Jehan and Sam du Feu from Midshore consulting, to talk about some of the challenges associated with a digital transformation, and how to best use the tools of technology to respond to this. Over in Ireland, Fergal Coburn talks to us about empowering consumers with their data We also catch up with...

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Upgrade, Zopa, Starling Bank, Harvard and 10x Future Technologies Confirmed as Speakers at LendIt Europe
Sep13

Upgrade, Zopa, Starling Bank, Harvard and 10x Future Technologies Confirmed as Speakers at LendIt Europe

LendIt Europe has confirmed its key note speakers for this years’ event. More than 120 speakers will take to the stage with expertise spanning banking, lending, technology and regulation. The two-day conference will offer a combination of keynote speeches, interactive panel discussions, and LendIt’s “PitchIt” competition, where eight of the best startups in fintech will have the opportunity to pitch their business to some of the...

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Fintech Finance Season 3 Episode 03: Customer Centricity
Sep08

Fintech Finance Season 3 Episode 03: Customer Centricity

In this episode of Fintech Finance, we look at how to keep the customer at the centre point of a bank’s operations. To do this, we speak with Kieran Kilmartin and Andy Berry from Pitney Bowes, to talk about some of the challenges associated with a digital transformation, and how to best use the tools of technology to respond to this. Martin Atkinson talks to us about the methodology he employs at MetroBank to ensure that the...

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Barclays Report: UK Retailers could Generate £10.5Bn more in Five Years
Sep07

Barclays Report: UK Retailers could Generate £10.5Bn more in Five Years

British retailers are losing out on £3.4 billion worth of goods left in virtual shopping baskets each year, as two thirds of the contents of all virtual shopping baskets are abandoned. Across all devices, 86% of browsers save items to online shopping baskets and wish lists but consumers switching from mobile phone browsing to laptop purchasing, a lack of discount incentives and desire for a variety of delivery options are key reasons...

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Fintech Finance Season 3 Episode 02: GDPR and Organising Information
Sep06

Fintech Finance Season 3 Episode 02: GDPR and Organising Information

In this episode of Fintech Finance, we look at how to effectively organised your information, both to improve efficiency, but also to help adhere to future regulations such as GDPR. In the Netherlands, Ali Paterson speaks with Finbar Hage from RaboBank again, to understand his take on the benefits for the customer of having data organisted. Back in the UK, we talk about some of the innovation in Data with Richard Crook from RBS. Over...

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Fintech Finance Season 3 Episode 01: Data, Fee and Expense Management
Sep01

Fintech Finance Season 3 Episode 01: Data, Fee and Expense Management

In this episode of Fintech Finance, we look at how technologies can be used to maximise efficiency of data, and what this means form a fee and expense management perspective. We headed over to New York to speak with Fintech Finance “Hero in Financial Services” award winner Mike McGovern from Brown Brothers Harriman around how he uses information. We also catch up with Bharat Malesha from Smartstream to talk around fee and...

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Bringing Cryptocurrencies Into the World of Traditional Investing: What Will It Take to Get There?
Sep01

Bringing Cryptocurrencies Into the World of Traditional Investing: What Will It Take to Get There?

While traditional currencies in the form of paper or coin-based money have been the main means of transactions for many decades, cryptocurrency – digital or virtual currency, consisting of a line of computer code – is on the rise. Cryptocurrencies offer several advantages over traditional fiat currencies. Transactions involve no third-parties or delays, and are therefore immediate and cheap. There is no threat of identify theft or...

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Peter Moss, SmartStream: Challenges and Changes
Sep01

Peter Moss, SmartStream: Challenges and Changes

Peter Moss from SmartStream speaks to us about the challenges within the industry.

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USAmeriBank Live on Finasta’s Next-gen, Hosted Payments Hub
Aug31

USAmeriBank Live on Finasta’s Next-gen, Hosted Payments Hub

Solution implemented in just three months to improve customer service, increase straight-through processing and future-proof its technology investment USAmeriBank is live on Finastra’s next-generation, hosted payments hub for US domestic and international wire transfers. USAmeriBank selected Finastra’s hosted solution in order to have the flexibility to quickly add new payments rails and services, future-proofing its technology...

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Money20/20 Europe 2017: Nelson Holzner, AEVI
Aug17

Money20/20 Europe 2017: Nelson Holzner, AEVI

Nelson Holzner from AEVI speaks to us at Money20/20 Europe.

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TransferWise Launches the Borderless Account in Canada
Aug16

TransferWise Launches the Borderless Account in Canada

The next phase for leading fintech company as it launches a new way for businesses to manage their money internationally TransferWise is launching the Borderless account today, introducing a new way for Canadian businesses and freelancers to manage their money internationally. It’s the next step in the fintech company’s plan to lead the new wave of financial services. The Borderless account is like having a local bank...

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Tandem Bank acquire Harrods Bank!
Aug07

Tandem Bank acquire Harrods Bank!

Tandem Bank have agreed a deal to acquire 100% of Harrods Bank (subject to regulatory approval) bringing around £80m of capital into their business. Ricky Knox, Tandem, Founder added “By doing so, we can grow the business more quickly and ensure we can introduce as many people as possible to a new way of banking with the app and products we’re building with your help. And together we’re going to continue our mission to build a...

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Does Location Matter? Three Key Benefits of Co-locating in Central London
Aug02

Does Location Matter? Three Key Benefits of Co-locating in Central London

A recent European-wide survey found that location is one of the most crucial factors when choosing a new data centre. As a priority, influencers rated location as second only to the availability of power – placing it well above other important considerations like cost and access to fibre networks. However, the checklist for the perfect data centre location is complex. The local telecoms infrastructure, transport accessibility,...

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Capco Reaches Significant Milestone as a Newly Independent Company
Aug01

Capco Reaches Significant Milestone as a Newly Independent Company

Majority shareholder Clayton, Dubilier & Rice backs significant global growth plan Capco announced today the completion of a transaction that establishes the company as an independent enterprise. A fund managed by Clayton, Dubilier & Rice (CD&R) has acquired a 60% interest in Capco, while former parent company, FISTM, retains a 40% equity interest in the business. The former FIS Risk and Compliance consulting and Energy...

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Fintech Finance Season 2 Episode 11: The Secure Digital Customer and GDPR
Jul28

Fintech Finance Season 2 Episode 11: The Secure Digital Customer and GDPR

In this episode of Fintech Finance, we look at how digital technologies can be used to ensure customer’s data is secure, and the effect this could have on regulation. We headed over to California to speak with Jamie Armistead from Bank of the West and Hugh Njemanze from Anomali. Over in Belgium, we talk security with Wim Mijs from the European Banking Federation, and over in Copenhagen, Thomas Rudolf from Danske speaks with us...

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ATM and Cash Innovation Europe 2017 Summary
Jul28
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Fintech Finance Season 2 Episode 10: Customer Data Protection
Jul14

Fintech Finance Season 2 Episode 10: Customer Data Protection

In this episode of Fintech Finance, following our previous episode around Data management and security, we look at how to protect customer data for both compliance and for the customer advocacy. We headed over to Ireland to speak with Fergal Coburn from AIB. Back in the UK, we catch up with Guy Bunker from Clearswift; and over in Brussels talk to Pascale-Marie Brien from the European Banking...

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Fintech Finance Money 20/20 Presentation: “The Payments Race” in VR
Jul05

Fintech Finance Money 20/20 Presentation: “The Payments Race” in VR

This video is best watched on a VR headset or on a mobile phone:   ( if watch on a mobile phone, please click on the text in the link below)...

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Money2020 Review #M2020EU
Jun28

Money2020 Review #M2020EU

Talking points of the conference The energy of the second day grew from the first and notable talking points included open banking initiatives and what the future might look like as this largely welcomed fintech arrival will support banks struggling with legacy structures to loosen up. (That is, if traditionalist mindsets can shift a little.) While the first day seemed to set out the stall for current status quo, day two seemed to...

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Money 20/20 Europe: Day One Round Up
Jun27

Money 20/20 Europe: Day One Round Up

Fintech Finance reviews – Day One Talking points of the conference Everyone was talking about global fintech influencer Chris Skinner who appeared here, there and everywhere during Money’s first day. In his keynote speech he reminded us that without a huge leap towards agility and “if banks don’t shift their core systems in five to 10 years, they won’t be around.” Simple as. (Even if one wisecrack tweeter asked ‘Did...

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Sandro Camilleri, Matica: Looking into the Future
Jun26

Sandro Camilleri, Matica: Looking into the Future

Sandro Camilleri from Matica talks to us about looking into the future of the industry

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Fintech Finance Money 2020 Payments Race
Jun23

Fintech Finance Money 2020 Payments Race

UPDATE: 14:35 CEST 25/6/17 Kevin has made it! UPDATE: 14:28 CEST 25/6/17 Stu is somewhere in Copenhagen, trying to get his coins exchanged. Dave is somewhere is the south of England. Misha is having swipe and sign issues, and Kevin is on a ferry in southern Denmark… Latest Vlogs: What are the odds? Ran into the COO Imada-San in #Paris on route to Copenhagen @JCB_Europe #JCBCard #M2020EU #m2020race pic.twitter.com/qudQDZ9WvN —...

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SFO Charges Barclays and Former Bosses Over 2008 Qatar Fundraising
Jun20

SFO Charges Barclays and Former Bosses Over 2008 Qatar Fundraising

Bank, ex-CEO and three colleagues charged with conspiracy to commit fraud and unlawful financial assistance. The Serious Fraud Office has charged Barclays, its former chief executive and three other former top executives with conspiracy to commit fraud and the provision of unlawful financial assistance. This is the first time any bankers have faced charges for events dating to the crisis. The SFO charged former Barclays chief...

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Automation: the Key to Visibility in the Financial and Accounting Sector
Jun19

Automation: the Key to Visibility in the Financial and Accounting Sector

Bhupender Singh, CEO of Intelenet Global Services, highlights how automation can save your business millions in its ability to eliminate accounting errors The world is transforming, with next-generation technology and new digital solutions infiltrating the markets. Governments, companies and regulators are all driving and experiencing the impact of digital disruption; and for those in finance, the changes will be drastic. Fully...

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Fintech Finance Season 2 Episode 09: Data for Customers and Compliance
Jun15

Fintech Finance Season 2 Episode 09: Data for Customers and Compliance

In this episode of Fintech Finance, with some of the upcoming regulations (GDPR) in Data management and security, we look at how to manage data for both compliance and for the customer journey. We headed over to the Netherlands to speak with Finbar Hage, head of Data and Analytics from Rabobank. Back in the UK, we catch up with Ben Mitchell, VP for EMEA at DocsCorp; and talk customer experience with Ashok Vaswani, CEO of Barclays...

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Is AI the Answer to the Financial Industry’s Cybersecurity Issue?
Jun15

Is AI the Answer to the Financial Industry’s Cybersecurity Issue?

Information security is different than most problems that humanity faces: we have an active opponent that is just as intelligent as we are. This means that simple rule-based security solutions like anti-virus cannot keep up with even modestly resourced attackers. Financial institutions have experience with a similar problem: fraud and money laundering. Just as simple rule-based fraud detection is of limited utility, the same is true...

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Second iGTB Oxford School of Transaction Banking Course a Roaring Success
Jun13

Second iGTB Oxford School of Transaction Banking Course a Roaring Success

Transaction banking instructive event looks at the industry as a design challenge and provides design frameworks Banks who see an opportunity to improve corporate satisfaction levels and believe the potential of this stable, core pillar of banking is still much-untapped are targeted by this event, which highlights how, despite shrinking budgets and increasing burdens and constraints, transaction banks can profit. The answer –...

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ATM and Cash Innovation 2017: Ron Delnevo, ATMIA
Jun12

ATM and Cash Innovation 2017: Ron Delnevo, ATMIA

Checkout an exclusive preview from ATM and Cash Innovation 2017.

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Cyber Resilience: The Key to Security in the Financial Services Industry
May26

Cyber Resilience: The Key to Security in the Financial Services Industry

When it comes to judging the range of cyber threats that businesses find themselves up against, you’d be forgiven for thinking that it started and ended with hackers. And while hacking – whether in DDoS attacks, or phishing scams – represents the bulk of an organisation’s cyber fears, there are many other ways their technology can be compromised. Back in 2013 a particularly unusual case came to light, when a disgruntled employee was...

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Fintech Finance Season 2 Episode 08: Digital Transformation Canada
May18

Fintech Finance Season 2 Episode 08: Digital Transformation Canada

  In this episode of Fintech Finance, we take a closer look at Canada. For this we hear from Payments Canada in Ottawa around the role of technology in Canada’s digital transportation, iGTB over in Toronto to hear how they are one of the enablers of this, and our Canadian correspondent, James Ellis heads over to speak with...

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Effectively Dealing with Regulatory and Risk Burden in the Financial Services Industry
May18

Effectively Dealing with Regulatory and Risk Burden in the Financial Services Industry

It is no surprise that with ever more stringent legislation, especially in the realm of anti-money laundering and beyond, all-too- often one-size- fits-all policies and regulations are stifling growth and exponentially increasing the onus on business across sectors and industries, but ever more so in the financial services provision industry. Regulatory burden is regularly cited as the main problem area for banks and financial...

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Bharat Malesha, Smartstream on the how does your fees and expense management compliment your other systems?
May12

Bharat Malesha, Smartstream on the how does your fees and expense management compliment your other systems?

Bharat Malesha, Smartstream on the how does your fees and expense management compliment your other systems?

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PSD2: A huge hidden revenue opportunity for banks
May12

PSD2: A huge hidden revenue opportunity for banks

There is a widely-held belief in the banking industry that PSD2 access to accounts (XS2A) has to be provided for free. This is not true. Sure, Europe’s banks must grant customer-permitted Payment Initiation Service Providers (PISPs) and Account Information Service Providers (AISPs) access to their bank accounts and financial data, but crucially, PSD2 says nothing about whether the bank may charge the PISP for these services – it only...

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Learn How Session Replay Can Enrich Your Business with Free Glassbox Webinars
May12

Learn How Session Replay Can Enrich Your Business with Free Glassbox Webinars

There is an old adage that goes, ‘You don’t know, what you don’t know’ and nowhere is that more relevant than in analysing customer interactions. At least that was the case, until the online revolution offered the potential to circumvent this age-old problem! Digital Session record and replay has the potential to tell you exactly what you need to know – from highlighting technical problems in your online portals, to flagging up...

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DDoS Prevention and a Helicopter Ride
May02

DDoS Prevention and a Helicopter Ride

Choosing between going on a helicopter ride over London on a sunny day or attending a press briefing about cyber security and how to prevent DDoS attacks from hurting financial institutions is a tough decision – but luckily for me Neustar offered both at their latest press day! DDoS (Distributed Denial of Service) attacks are on the rise, and when you look at the figures you quickly understand that it’s essential for any...

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Bharat Malesha, Smartstream on the challenges and changes in the industry
Apr27

Bharat Malesha, Smartstream on the challenges and changes in the industry

We speak with Bharat Malesha from Smartstream around some of the challenges and changes in the industry today.

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How Challenger Banks Can Take the Next Steps to Success…
Apr27

How Challenger Banks Can Take the Next Steps to Success…

If 2016 was the year that the Challenger Banks laid bare their claim to the future of banking, then will 2017 be the year in which the traditional institutions begin their fight back? No longer cowering in the face of their rival’s agile, digital-first capabilities, the high-street names have started to fight back. Barclays, for example, has received high acclaim for its mobile banking app – held alongside digital natives Atom and...

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Barclays Building Europe’s Biggest Finance Co-Working Space in London
Apr24

Barclays Building Europe’s Biggest Finance Co-Working Space in London

Next week banking giant Barclays will cut the ribbon on what it’s calling Europe’s largest co-working space dedicated to financial technology. More than 40 companies will be housed across the vast 30,000 sq ft of workspace, spread over seven floors, with four balconies and two mezzanines. The site is already being called a clear sign of London’s continued dominance in the financial technology sector, despite the dark cloud of Brexit...

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What Can We Learn From Monzo’s Success?
Apr21

What Can We Learn From Monzo’s Success?

Duncan Keene, UK managing director of UX analytics platform ContentSquare, shares his insights on what Monzo’s doing right and how to stay ahead of the pack The meteoric rise in online banking, spearheaded in the UK by challenger-bank Monzo, is news to no one in the banking sector, but it’s important to take stock of just how significant this shift in consumer habits really is: according to the consultancy firm CACI, current account...

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Savortex Provides RBS with Cost-Saving Energy Solution
Apr19

Savortex Provides RBS with Cost-Saving Energy Solution

At the end of last year, the government announced its target to reduce emission rates 57% by 2030 on 1990 levels. However, with the continual delay of the Clean Air Bill and scepticism from many about the priority of climate change in Brexit negotiations, it is becoming more unlikely that these targets will be met. I recently read an article in which the Department of Business, Energy and Industrial Strategy (BEIS), argued that...

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Open Banking is a Game Changer for Millennials, New Survey Finds
Apr12

Open Banking is a Game Changer for Millennials, New Survey Finds

Most bankers believe open banking will have a dramatic effect on the market structure and competitive environment for consumer banking services. Nearly 90% believe that Millennials will be using banking services from a variety of providers that are accessed through a single aggregation portal, significantly impacting the relationship banks currently enjoy with their customers. Earnix, a leading provider of predictive analytics...

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