Fintech Finance Season 2 Episode 05: Building a Better Branch
Dec13

Fintech Finance Season 2 Episode 05: Building a Better Branch

In this episode of Fintech Finance, we take a closer look at the role of the branch and how it still plays a major factor in customer loyalty. For this we catch up with Martin Bischoff from Santander, Jane Howard form RBS and Javed Anjum from...

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Fintech Finance Special: Isle of Man
Dec12

Fintech Finance Special: Isle of Man

We were lucky enough to get to head over to the Isle of Man

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Fintech Finance Season 2 Episode 04: Perfect Payments
Nov18

Fintech Finance Season 2 Episode 04: Perfect Payments

In this episode, we look to the world of global payments. For this we catch up with one of the biggest player in the world, AliPay to hear about their european expansion. We also catch up with Saxo Payments to hear their approach to cross border payments, as well as hear from Chris Skinner on the role that technology has to play in this...

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Fintech Finance Season 2 Episode 03: Understanding The Customer
Oct21

Fintech Finance Season 2 Episode 03: Understanding The Customer

In this episode, we learn how to start predicting customer behaviour and to use that information effectively with Artificial Intelligence (A.I.) For this, we speak with MBNA to hear around some of the work they are doing in customer experience. Lawrence Whittle discusses A.I. with us and we also catch up with Nationwide to hear a bit around their new banking...

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Fintech Finance Season 2 Episode 02: Understanding The Customer
Oct06

Fintech Finance Season 2 Episode 02: Understanding The Customer

In this episode, we enter the world of how to truly understand your customers. for this we head out to Madrid to see the team at BBVA to look at firstly everything they are doing with their mobile offerings to customers, but also to look at how to use that data effectively. We also catch up with the team at Glassbox to look at how they are able to enable a bank to do this, while keeping data costs down. We also speak with MetroBank to...

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Fintech Finance Season 2 Episode 01: The Dark Web and ID
Sep12

Fintech Finance Season 2 Episode 01: The Dark Web and ID

In this episode, we enter the world of the Dark Web! We look at the market for trading peoples identity documents – passports, driving licenses etc. Mustafa Al Bassam, AKA T-flow, one of the founders of LulzSec gives his take on Id verification. We also hear from Capify about how they are able to verify identities and we hear how AU10TIX can mitigate...

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Fintech Finance Episode 10: The RTM, Payments and Innovation in Branch
Jun02

Fintech Finance Episode 10: The RTM, Payments and Innovation in Branch

In this episode, we look at the world of innovation in the physical payments space. For this we speak with Sigga Sigurdardottir about some of the innovation at Santander. Jeroen Holscher from Capgemini talks to us about payments, and we learn about the RTM from Aravinda Korala from...

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Fintech Finance Episode 09: Compliance and Cloud
Jun01

Fintech Finance Episode 09: Compliance and Cloud

In this episode, we talk about compliance in financial services and how to use the cloud to help with this. We speak with George Stein from Unicredit, to talk about using data and information. We also look at some of the ways to record and store data with Brian Perfect from Actiance. We learn more about data from Saul Judah, and Mary O’Connor talks about some of what is happening at Willis and her experience with compliance at...

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Fintech Finance Episode 08: Data
May09

Fintech Finance Episode 08: Data

In this episode, we look at the world of Data and Data Analytics. We head out to RSA to talk about their approach to the customer experience, before speaking with Jonathan Wax from Nexidia. We also speak with Chris Popple from RBS to get his view on how best to use this...

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Fintech Finance Episode 07: Data Centre
Mar02

Fintech Finance Episode 07: Data Centre

In this episode, we look at the world of Data Centres. We head out to the Iskandar region in Malaysia, before speaking with MDeC up in KL. We also speak with Chris Popple from RBS and Saul Judah from Gartner

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Fintech Finance Episode 06: Branch Transformation
Nov11

Fintech Finance Episode 06: Branch Transformation

In this episode, we look at how a bank can effectively transform their branch and branch networks together with MetroBank, Nationwide, Glory Global Solutions and Barclays.

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Fintech Finance Episode 05: Innovation
Oct08

Fintech Finance Episode 05: Innovation

In this episode, we look briefly at some of the latest innovations an future technology. For this we look at some of the work done by Nationwide. We also head to Fintech week to see some of the latest offerings in ID...

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Fintech Finance Episode 04: Loyalty
Jul22

Fintech Finance Episode 04: Loyalty

In this episode, we look at how to inspire customer loyalty. For this we look at some of the work done by SmartEngine and see their approach to Customer Loyalty systems, as well as hear what they have done with Worldline. We also speak with Unicredit in Austria to hear about their approach to customer...

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Fintech Finance Episode 03: Optimise
Jul06

Fintech Finance Episode 03: Optimise

In this episode, we look at how to optimise customer service, while at that same time reducing overall costs. For this we look at Nationwide and see their approach to front end IT, as well as speaking with...

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Fintech Finance Episode 02 “SoLoMo”
May22

Fintech Finance Episode 02 “SoLoMo”

In this episode, we speak head over to Portugal to speak with Novabase around their social engagement platform, Wizzio. While there we also speak with Santander Totta on the localised customer experience; before we head off to Zurich to speak with UBS....

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Fintech Finance Episode 01″Catch them if you Can – The Threat of Fraud and Cybercrime”
Apr24

Fintech Finance Episode 01″Catch them if you Can – The Threat of Fraud and Cybercrime”

In this episode, we speak with Frank Abagnale Jr, to talk about Fraud in financial services, as well as the growing threat of cybercrime. We also speak further with Cisco, NICE and LV about how to prevent these...

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