Fintech Finance Season 3 Episode 04: Training and Regulation
Sep18

Fintech Finance Season 3 Episode 04: Training and Regulation

In this episode of Fintech Finance, we look at how to use people effectively to ensure compliance with regulation. We speak with Christopher Jehan and Sam du Feu from Midshore consulting, to talk about some of the challenges associated with a digital transformation, and how to best use the tools of technology to respond to this. Over in Ireland, Fergal Coburn talks to us about empowering consumers with their data We also catch up with...

Read More
Fintech Finance Season 3 Episode 03: Customer Centricity
Sep08

Fintech Finance Season 3 Episode 03: Customer Centricity

In this episode of Fintech Finance, we look at how to keep the customer at the centre point of a bank’s operations. To do this, we speak with Kieran Kilmartin and Andy Berry from Pitney Bowes, to talk about some of the challenges associated with a digital transformation, and how to best use the tools of technology to respond to this. Martin Atkinson talks to us about the methodology he employs at MetroBank to ensure that the...

Read More
Fintech Finance Season 3 Episode 02: GDPR and Organising Information
Sep06

Fintech Finance Season 3 Episode 02: GDPR and Organising Information

In this episode of Fintech Finance, we look at how to effectively organised your information, both to improve efficiency, but also to help adhere to future regulations such as GDPR. In the Netherlands, Ali Paterson speaks with Finbar Hage from RaboBank again, to understand his take on the benefits for the customer of having data organisted. Back in the UK, we talk about some of the innovation in Data with Richard Crook from RBS. Over...

Read More
Fintech Finance Season 3 Episode 01: Data, Fee and Expense Management
Sep01

Fintech Finance Season 3 Episode 01: Data, Fee and Expense Management

In this episode of Fintech Finance, we look at how technologies can be used to maximise efficiency of data, and what this means form a fee and expense management perspective. We headed over to New York to speak with Fintech Finance “Hero in Financial Services” award winner Mike McGovern from Brown Brothers Harriman around how he uses information. We also catch up with Bharat Malesha from Smartstream to talk around fee and...

Read More
Fintech Finance Season 2 Episode 11: The Secure Digital Customer and GDPR
Jul28

Fintech Finance Season 2 Episode 11: The Secure Digital Customer and GDPR

In this episode of Fintech Finance, we look at how digital technologies can be used to ensure customer’s data is secure, and the effect this could have on regulation. We headed over to California to speak with Jamie Armistead from Bank of the West and Hugh Njemanze from Anomali. Over in Belgium, we talk security with Wim Mijs from the European Banking Federation, and over in Copenhagen, Thomas Rudolf from Danske speaks with us...

Read More
Fintech Finance Season 2 Episode 10: Customer Data Protection
Jul14

Fintech Finance Season 2 Episode 10: Customer Data Protection

In this episode of Fintech Finance, following our previous episode around Data management and security, we look at how to protect customer data for both compliance and for the customer advocacy. We headed over to Ireland to speak with Fergal Coburn from AIB. Back in the UK, we catch up with Guy Bunker from Clearswift; and over in Brussels talk to Pascale-Marie Brien from the European Banking...

Read More
Fintech Finance Season 2 Episode 09: Data for Customers and Compliance
Jun15

Fintech Finance Season 2 Episode 09: Data for Customers and Compliance

In this episode of Fintech Finance, with some of the upcoming regulations (GDPR) in Data management and security, we look at how to manage data for both compliance and for the customer journey. We headed over to the Netherlands to speak with Finbar Hage, head of Data and Analytics from Rabobank. Back in the UK, we catch up with Ben Mitchell, VP for EMEA at DocsCorp; and talk customer experience with Ashok Vaswani, CEO of Barclays...

Read More
Fintech Finance Season 2 Episode 08: Digital Transformation Canada
May18

Fintech Finance Season 2 Episode 08: Digital Transformation Canada

  In this episode of Fintech Finance, we take a closer look at Canada. For this we hear from Payments Canada in Ottawa around the role of technology in Canada’s digital transportation, iGTB over in Toronto to hear how they are one of the enablers of this, and our Canadian correspondent, James Ellis heads over to speak with...

Read More
Fintech Finance Season 2 Episode 07: Point of Sale
Feb16

Fintech Finance Season 2 Episode 07: Point of Sale

In this episode of Fintech Finance, we take a closer look at technology that directly effects the customer – the point of sale. For this we speak with AEVI about their open marketplace. We also catch up with Worldpay around some of the work they are doing in the payments space; and here from Jason Bates from 11FS around some of the effects in the industry this...

Read More
Fintech Finance Season 2 Episode 06: Cross Channel Contact Centres
Jan20

Fintech Finance Season 2 Episode 06: Cross Channel Contact Centres

In this episode of Fintech Finance, we take a closer look at the how different areas of customer contact can interact with each other. For this, we look at mobile, branch, digital and voice with Simon Separghan MD for Global Contact and Digital Channels at Barclays, Christophe Reiche, CEO at Iwoca, Richard Nicholls, Vp at Teleperformance and Martin Dodd, the Connect Managing Director at Lloyds Banking...

Read More
Fintech Finance Season 2 Episode 05: Building a Better Branch
Dec13

Fintech Finance Season 2 Episode 05: Building a Better Branch

In this episode of Fintech Finance, we take a closer look at the role of the branch and how it still plays a major factor in customer loyalty. For this we catch up with Martin Bischoff from Santander, Jane Howard form RBS and Javed Anjum from...

Read More
Fintech Finance Special: Isle of Man
Dec12

Fintech Finance Special: Isle of Man

We were lucky enough to get to head over to the Isle of Man

Read More
Fintech Finance Season 2 Episode 04: Perfect Payments
Nov18

Fintech Finance Season 2 Episode 04: Perfect Payments

In this episode, we look to the world of global payments. For this we catch up with one of the biggest player in the world, AliPay to hear about their european expansion. We also catch up with Saxo Payments to hear their approach to cross border payments, as well as hear from Chris Skinner on the role that technology has to play in this...

Read More
Fintech Finance Season 2 Episode 03:  AI and Predicting Customer Experience
Oct21

Fintech Finance Season 2 Episode 03: AI and Predicting Customer Experience

In this episode, we learn how to start predicting customer behaviour and to use that information effectively with Artificial Intelligence (A.I.) For this, we speak with MBNA to hear around some of the work they are doing in customer experience. Lawrence Whittle discusses A.I. with us and we also catch up with Nationwide to hear a bit around their new banking...

Read More
Fintech Finance Season 2 Episode 02: Understanding The Customer
Oct06

Fintech Finance Season 2 Episode 02: Understanding The Customer

In this episode, we enter the world of how to truly understand your customers. for this we head out to Madrid to see the team at BBVA to look at firstly everything they are doing with their mobile offerings to customers, but also to look at how to use that data effectively. We also catch up with the team at Glassbox to look at how they are able to enable a bank to do this, while keeping data costs down. We also speak with MetroBank to...

Read More
Fintech Finance Season 2 Episode 01: The Dark Web and ID
Sep12

Fintech Finance Season 2 Episode 01: The Dark Web and ID

In this episode, we enter the world of the Dark Web! We look at the market for trading peoples identity documents – passports, driving licenses etc. Mustafa Al Bassam, AKA T-flow, one of the founders of LulzSec gives his take on Id verification. We also hear from Capify about how they are able to verify identities and we hear how AU10TIX can mitigate...

Read More
Fintech Finance Episode 10: The RTM, Payments and Innovation in Branch
Jun02

Fintech Finance Episode 10: The RTM, Payments and Innovation in Branch

In this episode, we look at the world of innovation in the physical payments space. For this we speak with Sigga Sigurdardottir about some of the innovation at Santander. Jeroen Holscher from Capgemini talks to us about payments, and we learn about the RTM from Aravinda Korala from...

Read More
Fintech Finance Episode 09: Compliance and Cloud
Jun01

Fintech Finance Episode 09: Compliance and Cloud

In this episode, we talk about compliance in financial services and how to use the cloud to help with this. We speak with George Stein from Unicredit, to talk about using data and information. We also look at some of the ways to record and store data with Brian Perfect from Actiance. We learn more about data from Saul Judah, and Mary O’Connor talks about some of what is happening at Willis and her experience with compliance at...

Read More
Fintech Finance Episode 08: Data
May09

Fintech Finance Episode 08: Data

In this episode, we look at the world of Data and Data Analytics. We head out to RSA to talk about their approach to the customer experience, before speaking with Jonathan Wax from Nexidia. We also speak with Chris Popple from RBS to get his view on how best to use this...

Read More
Fintech Finance Episode 07: Data Centre
Mar02

Fintech Finance Episode 07: Data Centre

In this episode, we look at the world of Data Centres. We head out to the Iskandar region in Malaysia, before speaking with MDeC up in KL. We also speak with Chris Popple from RBS and Saul Judah from Gartner

Read More
Fintech Finance Episode 06: Branch Transformation
Nov11

Fintech Finance Episode 06: Branch Transformation

In this episode, we look at how a bank can effectively transform their branch and branch networks together with MetroBank, Nationwide, Glory Global Solutions and Barclays.

Read More
Fintech Finance Episode 05: Innovation
Oct08

Fintech Finance Episode 05: Innovation

In this episode, we look briefly at some of the latest innovations an future technology. For this we look at some of the work done by Nationwide. We also head to Fintech week to see some of the latest offerings in ID...

Read More
Fintech Finance Episode 04: Loyalty
Jul22

Fintech Finance Episode 04: Loyalty

In this episode, we look at how to inspire customer loyalty. For this we look at some of the work done by SmartEngine and see their approach to Customer Loyalty systems, as well as hear what they have done with Worldline. We also speak with Unicredit in Austria to hear about their approach to customer...

Read More
Fintech Finance Episode 03: Optimise
Jul06

Fintech Finance Episode 03: Optimise

In this episode, we look at how to optimise customer service, while at that same time reducing overall costs. For this we look at Nationwide and see their approach to front end IT, as well as speaking with...

Read More
Fintech Finance Episode 02 “SoLoMo”
May22

Fintech Finance Episode 02 “SoLoMo”

In this episode, we speak head over to Portugal to speak with Novabase around their social engagement platform, Wizzio. While there we also speak with Santander Totta on the localised customer experience; before we head off to Zurich to speak with UBS....

Read More
Fintech Finance Episode 01″Catch them if you Can – The Threat of Fraud and Cybercrime”
Apr24

Fintech Finance Episode 01″Catch them if you Can – The Threat of Fraud and Cybercrime”

In this episode, we speak with Frank Abagnale Jr, to talk about Fraud in financial services, as well as the growing threat of cybercrime. We also speak further with Cisco, NICE and LV about how to prevent these...

Read More