Automatic 100% Digital Recording Protects Financial Institutions as well as Consumers
Mar21

Automatic 100% Digital Recording Protects Financial Institutions as well as Consumers

We have all contacted a customer service contact centre and heard the message: ‘All calls are recorded for monitoring and training purposes’, it is an expected and accepted part of the process. As well as being used for training, these calls can provide vital evidence for dispute resolution. However, what happens when customers have moved to predominantly digital channels? This issue has been the talk of the customer service industry...

Read More
Exclusive: LINK ATMs and the Possibility of Charges
Mar10

Exclusive: LINK ATMs and the Possibility of Charges

At the beginning of this year it was announced that a number of banks had become disillusioned with the network of LINK ATMs, a group who have connected 70,000 cash machines across the UK. The service, which allows card holders that are apart of the LINK network to withdraw cash free of charge, is said to cost banks around £1 billion per year to run, with charges coming to approximately 25p per withdrawal. To counter the cost for this...

Read More
Exclusive: Adapting to RegTech, the Wolters Kluwer way
Feb22

Exclusive: Adapting to RegTech, the Wolters Kluwer way

RegTech appears to be catching the imagination of the press and vendors alike, with many commentators predicting 2017 to be the year it takes off. Definitions vary, but according to the UK’s Financial Conduct Authority, “RegTech is a sub-set of FinTech that focuses on technologies that may facilitate the delivery of regulatory requirements more efficiently and effectively than existing capabilities.” Certainly, RegTech systems are...

Read More
Aelm – FinTech for Fairness?
Feb20

Aelm – FinTech for Fairness?

In 2008, Maysam Rizvi was one of a group of banking heads gathered for summit talks in Reykjavik as the reality of Iceland’s financial capitulation hit home. With the writing on the wall, Rizvi – who was then serving as Vice President at United Overseas Bank – was one of a committee of creditors, depositors and investors looking to pull money out of the country’s failed system. Following one particularly bad-tempered...

Read More
Pathway Created for International Micro-Transfers
Feb10

Pathway Created for International Micro-Transfers

Interoperability would have a deep impact on current operating models and facilitate growth of the small-value transfers. Cost and Complexity of Current Cross-Border Payments The demand for low-value cross-border transfers remains a massive unmet opportunity. In developing markets in Africa and Asia, for instance, where daily household earnings average between USD 5 and USD 20, an amount as modest as USD 50 can extend to cover...

Read More
David Hamilton CEO of eWise: Open Banking
Feb03

David Hamilton CEO of eWise: Open Banking

David Hamilton CEO of eWise: “In the UK, the Access-2-Accounts provision within Payment Services Directive 2 (PSD2) along with parallel initiatives including OpenBank and remedies from the Competition and Markets Authority (CMA) will introduce a new wave of technology and competitive openness. This new world of “openness” will likely present opportunity and challenge to both sides of the value-chain; banks and third-party processors....

Read More
Wolters Kluwer Examines the Impact of IFRS 9 on Regulatory Provisions
Feb02

Wolters Kluwer Examines the Impact of IFRS 9 on Regulatory Provisions

As the effective date of International Financial Reporting Standard (IFRS) 9 draws closer, it is not only banks that are busy making adjustments. The Basel Committee on Banking Supervision (BCBS) itself is currently conducting a consultation exercise on reconciling its framework with IFRS 9, particularly in terms of the treatment of provisions. While the push for a degree of consistency is to be welcomed, it is also likely to increase...

Read More
Creating Value with Cryptocurrency: White Paper
Jan30

Creating Value with Cryptocurrency: White Paper

By: Gabriel Dusil, Co-founder & Board Member, Adel Michal Vavrek, Founder & Board Member, Adel Travin Keith, Marketing Manager, Adel Ecosystem This white paper outlines Adel’s advantages from three vantage points: a) Blockchain technology, b) the Nxt (and soon, Ardor) platforms on which Adel is built, and c) additional business processes Adel has introduced into its ecosystem to provide effective, community-based...

Read More
Bringing Legacy Reporting into Modern day Operation
Jan25

Bringing Legacy Reporting into Modern day Operation

What is the driver for change? In recent years, new regulatory regimes have been introduced to monitor and prevent certain risks posed by the financial industry. As a result, organisations have implemented various processes and procedures to meet regulatory demand. As times change and regulations are enhanced, how many firms upgrade their technology and governance processes to support these mandates? Technological developments have...

Read More
Getting Mobile with Point of Sale
Sep19

Getting Mobile with Point of Sale

Do you fancy being stuck in a shop, queuing to pay for more than 18 hours a year? That is how long the average British shopper spends trying to pay for goods and services. Unsurprisingly, many give up and three-quarters of shoppers are unwilling to wait more than five minutes before leaving empty-handed. That adds up to more than £1 billion of lost sales every year. Retailers are beginning to catch on to this quickly. Various research...

Read More
The Price of an Undelivered email
Sep05

The Price of an Undelivered email

The ubiquity of smartphones, an increasing focus on customer convenience and new disruptive innovations mean banks and consumers increasingly interact through digital platforms. There were 14 million downloads of mobile banking apps in 2014 according to the BBA’s most recent research. Digital banking is now considered mainstream and customers naturally expect to be able to seamlessly move between mobile, internet and branches to...

Read More
Financial Technology and the SME Potential
Aug09

Financial Technology and the SME Potential

Financial technology has come a long way in the last few years. With innovations from cryptocurrencies to contactless payments, the use of technology to make financial services more efficient is everywhere, and available to everyone, including SMEs. And it is being used to solve age old business problems. Take working capital. For a long time, SMEs have struggled to maintain cash flow while waiting for debtors to cough up. With...

Read More
FinTech’s Got Talent – and it Can Only Shine Brighter With More Diversity.
Jul22

FinTech’s Got Talent – and it Can Only Shine Brighter With More Diversity.

It’s been hailed as the UK’s biggest and exciting growth sector, and if you are a bit of a geek with a love for numbers and the idea of Financial Wellbeing (like I am); you’ll definitely want in. I am talking about FinTech and no one is more excited about London FinTech Week, which takes place this month, than I am… ok, maybe one or two of you, but it would be a tough call. There has never been a better time to be taking the lead and...

Read More
What is the Optimum Mobile Payment Mix?
Jul13

What is the Optimum Mobile Payment Mix?

  Like many others, I am eschewing my physical wallet and using my phone as a ‘hub’ to pay for everything I need in my busy 21‘st century life. Let me outline my typical day. Wake up, go to the gym and buy a banana on my way out with Apple Pay; go to the petrol station and fill up the car by paying with my Shell Fill up and Go app; go to Starbucks and grab a caramel latte, using its customer app to pay for it; travel to the...

Read More
Auriga Outline Their Vision for Customer-Centric Banking
Jul13

Auriga Outline Their Vision for Customer-Centric Banking

London – The banking software solutions Company Auriga has published a White Paper (here) on how Smart ATMs can be used to put the customer back at the heart of banking. As banks increasingly use technology to offer more and more traditional branch services it is important customers feel they have retained a connection to their bank. It is not enough to simply offer a quick transaction on a machine. Auriga’s research has found...

Read More
Wolters Kluwer Provides the Low-Down on APAC Anti-Money Laundering Trends
Jul07

Wolters Kluwer Provides the Low-Down on APAC Anti-Money Laundering Trends

Anti Money Laundering (AML) has arguably become the top regulatory priority for banks in Asia Pacific (APAC), according to a new white paper from Wolters Kluwer. Watershed events, such as the theft by hackers of funds from Bangladesh Central Bank, not to mention the rapid ramp up in action again AML control failures across the region, means that banks are now operating in a more tightly controlled AML environment. Here, Michael...

Read More
Future of Digital Banking Conference
Jul04

Future of Digital Banking Conference

On the 29’th and 30’th of June MarketForce hosted the Future of Digital Banking conference in London, England, to which I attended. The purpose of the event was to bring global banks together to inform and present ideas and strategies to one another on where the future of banking is taking place. With four sessions taking place throughout each day, broken up by intervals for networking over delectable food, the event was an...

Read More
Smart Glasses 2016 | SmartBuyGlasses
Jul01

Smart Glasses 2016 | SmartBuyGlasses

In recent years, nothing has caught the attention of consumers, tech enthusiasts as well as a variety of business industries quite like the traction of wearable, digital technology. In the era we live in, knowledge is doubling every 13 months, and by 2020, it will double every 12 hours. With a flood of information like this, it’s no surprise why every gadget that affects our daily lives is getting smarter. Smart phones, smart watches,...

Read More
Dr. Stephan Sigrist at the CCC Executive Day 2016 and Celebrations
Jun30

Dr. Stephan Sigrist at the CCC Executive Day 2016 and Celebrations

On June 23, 2016, CCC hosted the Executive Day with Dr. Stephan Sigrist at the Austria Trend Hotel Park Royal Palace in Vienna. Afterwards, the company celebrated its 18th Anniversary at the Gloriette in the park of Schönbrunn castle with around 150 international guests. During 5th CCC Executive Day, Dr. Stephan Sigrist, founder and head of the Swiss think tank W.I.R.E., talked about future trends and their opportunities and risks for...

Read More
From Grit to Pearl: Building a Reputation in Fintech
Jun21

From Grit to Pearl: Building a Reputation in Fintech

Article written by: James Boyd-Wallis, Practice Director at Brands2Life Once confined to mobile payments and marketplace lending, fintech has rapidly expanded to encompass robo advisors and even RegulatoryTech among much else. As the industry continues to grow and permeate into further areas of our business and personal lives, an increasing number of people – be they consumers, politicians, regulators or the media – are taking a...

Read More
Roundup of PayExpo 2016
Jun16

Roundup of PayExpo 2016

PayExpo 2016 held a number of interesting talks and mini events during the conference. From talks about blockchain as previously posted, to security and to loyalty and fraud. During the event between talks a clever addition to the conference was added; a ‘boxing match’ which took place between two speakers who metaphorically fought one another with words in arguments such as whether or not the UK should stay in the EU and what the...

Read More
Digital Branch Transformation – Now Open to All
Jun16

Digital Branch Transformation – Now Open to All

Oliver Botti, Head of Development &; Innovation, Fincons Group, and Giuliano Altamura, Financial Services Business Unit Manager, Fincons Group Branch transformation in retail banking now has real momentum across Europe. And, as with any sector undergoing transition, all players are closely watching the innovation introduced by their competitors. Up to now, the popular perception has been that innovation is mainly the province...

Read More
Blockchain Part 1: PayExpo 2016
Jun13

Blockchain Part 1: PayExpo 2016

By Dylan Jones Another topic which possesses particular gravitas was blockchain technology. Having a lot of time allocated to discussing it, it came as no surprise to feature many prestigious speakers and companies. During the second day of PayExpo speakers Gene Vayngrib, CEO of Tradle, and Jon Matonis, founding director at Bitcoin Foundation, were the primary drivers behind the blockchain discussions.  Both speakers had different...

Read More
Fraud: PayExpo 2016
Jun10

Fraud: PayExpo 2016

This year at PayExpo the ExCel center in London hosted a number of conferences around a variety of topics which involve the payments industry and expert speakers discussing how technology and products are and seek to change the financial landscape. With capitalism, comes fraud. It’s a universal truth that if a company, such as a bank, has enough money they will come under attack at multiple points throughout their existence. With the...

Read More
The Insurance IoT Europe Summit in London
Jun10

The Insurance IoT Europe Summit in London

By Dylan Jones At the beginning of this week I was lucky enough to attend the Insurance IoT Europe Summit in London. The discussion featured both speakers in London and form New York, via a live link between the countries. This enabled a wider panel of discussion and also meant that more questions were asked by the audience who had different ways of thinking about issues, thereby making it more interesting than the usual bog-standard...

Read More
Delivering Compliance and Robo Advice in the Digital World
Jun09

Delivering Compliance and Robo Advice in the Digital World

Author: Andrew Stacy, Glassbox Digital There was a time when financial services companies were required to keep a written record of customer transactions and communications for compliance purposes. Regulators operated on the premise that if it wasn’t written down then it didn’t happen. Then came the rise of the call centre and voice recording became an essential system, to capture and store customer interactions. But now the world...

Read More
Treading Cautiously into Emerging Markets
Jun09

Treading Cautiously into Emerging Markets

Michael Ourabah, CEO, BSO After some of the most volatile market trading seen for some time and an atmosphere of pessimism around possible deflation and regional recessions, it is hardly surprising that investors remain concerned about emerging markets during the first half of 2016. Caution remains the topic of the day. The most important question however, is what the long-term impact of volatility will be on the confidence of...

Read More
ACI Worldwide’s eCommerce Disruption Opportunity Summit
Jun03

ACI Worldwide’s eCommerce Disruption Opportunity Summit

Yesterday I had the pleasure of attending ACI Worldwide’s eCommerce Disruption Opportunity Summit in London to learn more about how disruption is affecting many areas of the financial world and how companies have overcome it . The host, Andreas Suma, opened the event with an interesting array of facts about the online financial world. Truths such as “half of ecommerce buying is cross border with around $2.2 trillion in spending...

Read More
Centralised Client with the Financial Services Cloud: Salesforce World Tour
May20

Centralised Client with the Financial Services Cloud: Salesforce World Tour

Yesterday the team at Fintech Finance were lucky enough to go to Salesforce World Tour 2016. We managed to attend a variety of keynote speeches, one-to-one interviews and communicating with the representatives of companies who are both using Salesforce to enhance their business, and companies that are adapting the platform to improve it for everyone. A keynote talk that particularly held our attention was delivered by Mark Bloom the...

Read More