6th October 2016: 19th CCC Convention


Inspiring Customer Service – The CCC Convention 2016
On Thursday, October 6, 2016, the 19th CCC Convention will take place.
After events in Paris and Berlin, this year the Convention will again take place at Studio 44 in Vienna.
The topic will be “Inspiring Customer Service – Discover great European success stories about amazing products and services”. International companies are going to present successful businesses and exceptional customer service models.
Among the invited speakers are international experts from France, Germany, Poland, Switzerland and Canada, representing the e-commerce, retail and travel/tourism industries.

In a market where quality customer service as a differentiation factor increasingly determines the economic success of a company, individual services and creative solutions are crucial.

The international speakers at the CCC Convention will put their focus on how a positive service experience can be created – an experience that will be remembered and will result in satisfied customers and further recommendation.

Our speakers 2016:

Bilal Asci, Customer Value Group Manager, n11.com, Turkey

Lutz Ackermann, Head of Operations, Verivox, Germany

Katharina Büeler, Touchpoint Managerin, SBB, Switzerland

Valerie Dagand, Co-Founder & CEO, Evenby, France

Kamales Lardi, Digital Strategist, Lardi & Partner Consulting GmbH, Switzerland

Razvan Predica, Senior Managament, eMAG, Romania


Moderation: Robert Murray, Bestselling Author und Speaker, Canada


11th CCC Special Award

In 2016, a customer care expert will be honored for his or her achievements and commitment to the industry with the 11th CCC Special Award. The award winner will be admitted to the CCC Hall of Fame.
In 2015, Maciej Bus, founder of the Call Center Forum Poland, was honored with the 10th CCC Special Award.

Be with us when Competence Call Center welcomes its guests to the 19th CCC Convention on October 6, 2016!


About the CCC Convention

The CCC Convention is an international business and customer care event and promotes the exchange of experiences amongst international experts.

The CCC Convention was launched in Vienna in 1998 with the goal of professionalizing and developing the image of the industry.

Today, the Convention looks far beyond industry borders every year. Keynote speeches and lively discussions provide valuable business input on international economic trends and successful business models.


In the past years, well-known companies have enriched the CCC Convention with their expertise:
ING BANK, Delivery Hero, Google, lululemon athletica, Immobilienscout24, Samsung, eBay, Plantronics, Safaricom Kenia, British Telecom UK, Media-Saturn, Sky, UPC Ungarn, Telefónica O2 Europe, TUI Deutschland, Orange Communications, DHL, Vodafone, Schweizerische Post, DaimlerChrysler, Henkel, Deutsche Telekom, Beiersdorf u.v.a.


19th CCC Convention

“Inspiring Customer Service – Discover great European success stories about amazing products and services”


Thursday, 6th of October 2016, Studio 44, Vienna

Program: 12 a.m.-7 a.m.

with subsequent networking event

Tickets: 990 EUR excl. VAT

(incl. evening get together, food, drinks and presentations)


Your CCC Convention contact:

Irene Husczawa


Competence Call Center

E-Mail: convention@yourccc.com

Author: admin

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