Improves customer servicing & positions company for further growth
Thames Card Technology has completed a phase of recruitment to strengthen its senior management team. A new CEO, in addition to Finance and Operations Directors, join Managing Director Paul Underwood at board-level, in addition to further hires to the wider team. Over the last year, the company has also been working to introduce new systems, to enable further growth and deliver better and expanded services to customers.
“Thames has grown rapidly and our investment has put us in a strong financial position. But it was time to take a step back to make sure our team, systems and infrastructure were in the right place to take us forward. We have a strong foundation and with the help of my new colleagues we are already making improvements across the board. This means more and better products and services, greater transparency for customers and the ability to seize growth opportunities,” comments Paul.
Keith Worrall joins Thames as CEO and brings 30 years of experience in supporting business and EBITDA growth, and Robin Hilton, Thames’ new Finance Director, has extensive experience of working with high-growth businesses. Operations Director Chè Colford has 17 years of experience within the card industry and is heading up the implementation of a fully automated system that will bring greater transparency and customer service.
“Thames’ potential is clear to me. The company has already been successful and there are numerous opportunities that we can capitalise on,” adds Keith. “I am focused on working with the new and existing team to take the company to the next level. Our new systems and processes will deliver better support to our customers, help us to expand market share in our core markets and expand into new verticals and regions. It’s an exciting time for the company and we’re considering all avenues to continue our growth, including strategic partnerships and acquisitions.”
Three appointments have also been made to the management team. Andrew Toon brings 30 years’ experience to his Head of Retail role and is working to expand Thames’ loyalty and gift card retail business. Technical Manager Michael Piggott and Business Development Manager Barry Thirkell have both returned to Thames. Michael spent 4 years at Thames from 2012 and now brings more than 20 years of programming experience to his new role. Barry left Thames in 2013 after 8 years with the company and re-joins after gaining further experience in the plastic card and payment sectors.