Symitar Chosen for Efficiency Gains

— $175 million credit union chooses Episys for system-wide efficiency gains —

Jack Henry & Associates, Inc. is a leading provider of technology solutions and payment processing services primarily for the financial services industry. Its Symitar® division announced today that Mountain Credit Union has selected the Symitar Episys® core system for in-house processing.

Waynesville, N.C.-based Mountain Credit Union serves more than 22,000 members in the western region of the state. With seven current branches, a new location opening this year, and several digital initiatives on the horizon, the credit union is growing at a speed that has been outpacing its core system. Mountain Credit Union had been with its previous core provider for almost 30 years and wanted to diversify its member-facing offerings by continuing to place emphasis on solutions such as online bill pay, remote deposit capture, and mobile banking. Additionally, the credit union wanted to integrate its many systems and uncover efficiencies from the back office to the teller line. To achieve this, the institution turned to Symitar’s Episys for its highly customizable user interface, superior functionality, and process integration capabilities.

Patty Idol, president and CEO of Mountain Credit Union said, “Through a detailed due diligence process, efficiency gains and system-wide integration were identified as the most important factors for us when considering a new core partner. The Episys system stood out as the platform that can meet all of our current needs and position us solidly for future growth.”

With the growth that Mountain Credit Union expects in the future, it was a priority to find a system that would create a strong, proven technology backbone for the financial institution. Idol continued, “Every credit union we visited that had implemented Episys for in-house processing, ran a smooth, invisible system in the background that seamlessly supported the credit union, just like it’s meant to.”

Mountain Credit Union is eager to take advantage of the customizable operating environment that can be tailored to its specific business needs, and to achieve tighter integrations between ancillary systems and its core. Idol contended that these two factors alone will contribute to significant efficiency improvements for the credit union.

Ted Bilke, president of Symitar, said, “Mountain Credit Union is scaling up its business and needed to find a core solution that could scale with it. The Episys platform will be able to provide the credit union with flexibility, seamless integration with third-party vendors, and the ability to more rapidly adopt new technologies. We look forward to providing the team at Mountain Credit Union with a more efficient way of doing business so it can continue to grow its membership.”

Author: Dylan Jones

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