Stefanini – a $1B global provider of IT outsourcing, applications management & consulting, and strategic staffing services – is ramping up expansion in the Philippines and is expected to increase from 1,000 to 2,000 employees by the end of next year. This is part of the organization’s initiative to increase business growth in the Asia-Pacific market landscape.
Since establishing itself in the Philippines, the operation has maintained year-after-year growth at an average of 25% per year. “The Philippines is a key marketplace for Stefanini to invest and reinforce its BPO offer,” said Gary Grossman, Sr. Director of Service Delivery for Stefanini North America and Asia Pacific. “The Philippines is well known for its mature BPO market and Stefanini is focused on growing our footprint in this space,” the executive explained.
The Philippines has served as an excellent market space for Stefanini to engage clients across numerous verticals and service offerings. “The majority of what we do is service desk. We offer level 2 and highly specialized positions like security admin and security analyst – but those aren’t the bulk of it. We also do strategic staffing,” Mr. Grossman affirmed.
The Stefanini Manila office has attracted a high volume of employees seeking to work for a global IT company, present in 39 countries. In Philippines, Stefanini is one of the few companies that offer ITO. “We have a lot of IT graduates that want to come work for a tech company that can let them utilize their experience,” Mr. Grossman said.
Stefanini Philippines is part of a large global operation with over 500 international clients. The company delivers services in multiple languages, provides technical training, and tends to promote from within. These are just a few of the reasons that the organization’s retention rate is twice the industry average.