John Hancock Retirement Plan Services division has selected Austin, TX based digital software provider, Liveoak Technologies, Inc. to provide a solution for onboarding corporate customers. The Liveoak digital platform will allow John Hancock Retirement Plan consultants to work remotely with customers to gather plan transition data and complete paperwork. This remote capability will improve the efficiency of onboarding new retirement plan customers and provide the sales team with more resources and selling time.
With Liveoak’s platform, John Hancock will have the capability to conference with customers to finalize plan decisions and other important data, as well as execute new account paperwork through a strategic partnership with DocuSign. A full conference record of all key strokes, data, uploaded documents and signatures are provided through Liveoak’s platform for a complete audit trail.
Liveoak helps enterprises and their customers complete complex paperwork and forms as well as identify verification. Liveoak recreates the power of a face-to-face meeting via simple video conferencing, co-browse and electronic signature. This all-in-one tool works directly through a secure browser session and records every keystroke for a complete audit trail.
Andy Ambrose, CEO of Liveoak Technologies, is a 20+ year veteran in financial services and experienced first hand the difficulties with the customer on-boarding process. “Gathering the necessary information from multiple contributors has always been a cumbersome process that can take multiple visits to the client to complete. We are thrilled to work with John Hancock as they are aggressively adopting new innovative ways to make existing processes easier.“