WTSS B.V and Key Performance today announced to partner up in order to better serve the banking community on their performance and ‘online client experience’ monitoring for the banks digital channels.
With both forces combined, banks can benefit from Key-Performance support during the process in the native language whilst using the advanced login and transaction framework developed by WTSS.
Comment from WTSS:
Martin Schorel, owner and CEO over the partnership: “Over the last months we have already been working together on several new items and I personally see a huge advantage on breaking down the language and cultural barriers.
Although Belgium, Luxembourg and France are very good in understanding and talking English, a more native language as French raises customer satisfaction. Also Key-Performance has ideas and requests from customers that we can either better integrate in our current solution or use existing tools in a different way. A lot of changes to the banking landscape will be here soon, PSD2 and the integration of FinTech will make monitoring more complex for bank but not if they work with us!”