GoCardless Customer Information may have been Stolen

Fintech business GoCardless is offering some customers free credit monitoring for a year after admitting 19 laptops containing personal information were stolen from its offices.

The stolen laptops contained personal data on an unspecified number of customers, such as email addresses, passport numbers, dates of birth, and names, according to The Register, which first reported the theft. Importantly, no financial data was held on the laptops.

GoCardless confirmed the theft to Business Insider but said not all customers affected were equally at risk and only those deemed most vulnerable are being offered free credit checks. The company declined to say how many customers were affected overall and how many at-risk customers are being offered credit checks.

GoCardless emailed this statement to Business Insider:

We can confirm that on the 7th January 2017, we were the victim of a burglary which affected our office and another company in the building. Despite CCTV surveillance and a 24/7 security guard, 19 password protected GoCardless staff laptops were stolen.

All of our payment processing systems, remain secure and uncompromised and were unaffected by the burglary.

We have informed the police, the Financial Conduct Authority and the Information Commissioner’s’ Office. We have also conducted an exhaustive internal investigation and, despite the very low risk, have contacted all our partners and merchants.”

Written by Oscar Williams-Grut 


Author: Dylan Jones

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