Gartner Recognizes Aegis as a Challenger in the Magic Quadrant for Customer Management Contact Center BPO

Aegis Limited, a global outsourcing and technology services company, today announced it has been positioned in the Gartner Magic Quadrant for Customer Management (CM) Contact Center BPO 2016 report. Gartner positioned Aegis in the magic quadrant based on a bi-dimensional matrix, evaluating its ability to execute and completeness of vision.

Aegis has been named as a Challenger, in the Magic Quadrant for Customer Management Contact Center BPO 2016

Sandip Sen, Global CEO, Aegis Limited said “We are pleased to be included in the Gartner Magic Quadrant for CM Contact Centre BPO 2016. The CM BPM industry is witnessing a paradigm shift through Automation, AI, SMAC, digitization et al. Thus, there is an opportunity to display both vision and innovation with a strong ability to execute. At Aegis, we continue to strengthen our presence and capabilities in key markets such as Asia Pacific and EMEA.”

As per the Gartner report – “The worldwide CM contact center BPO market is forecast to grow steadily at a 5.6% compound annual growth rate (CAGR) from 2015 through 2020. By the end of 2020, Gartner estimates the CM contact center BPO industry will achieve a market size of $46.7 billion. Today the industry is at the forefront of business, managing important “moments of truth” for global brands and governments across multiple channels of interactions from the traditional calls to Web chat or mobile services to automated virtual agents – with some engaged in cognitive self-learning”

Aegis has grown significantly in the past year, due in part to a growing demand across Asia Pacific, and EMEA. The company is leveraging digital media platforms, customer experience analytics and a full spectrum of domain capabilities to design an integrated solution to help clients tackle today’s customer experience challenges.

The company has more than 40,000 employees based in 43 centers across 9 countries. Its primary focus is on vertical industry markets, including telecommunications, BFSI, energy and utilities, retail and consumer goods and travel and hospitality.

Gartner “Magic Quadrant for Customer Management Contact Center BPO” TJ Singh et al., 28 Jan. 2016

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Author: Jason Williams

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