The goal of speeding up service interactions while simultaneously making those interactions more impactful for its customers led Security First Bank to select FIS, a global leader in banking and payments technology as well as consulting and outsourcing solutions, as its new core banking provider.
The bank was looking to increase the speed of account origination and other services, while simultaneously expanding capabilities, particularly in the areas of mobile, electronic banking, processing and compliance. In addition to those gains, Security First also will see improved efficiency because FIS’ solutions will work together directly and require less oversight.
“Our annual Consumer Banking PACE Index highlighted opportunities for banks to meet consumer expectations and become more entrenched in their customers’ financial lives,” said Anthony Jabbour, CEVP, North American Financial Institutions, FIS. “We’re proud to be selected as the bank’s strategic technology partner as they continue to work toward their goal of innovation with deep customer care.”
“Our goal is to make banking easy for our customers, whether they are conducting transactions for themselves or have come to a branch for assistance,” said Bob Wentz, chief financial officer, Security First Bank. “We were impressed by FIS’ combination of services and support, and felt they could put us in a position to incrementally improve our bank and enhance our ability to provide excellent service to our customers.”
Security First Bank is an $860 million, Nebraska-chartered, privately held community bank with 30 branch locations and 11 insurance offices throughout Nebraska and southwest South Dakota. The bank believes that attention to detail, flexible and innovative services and remarkable customer care are the pillars of successful community banking, and has been committed to those standards since its founding in 1898.