eg Solutions Integrates Back Office Workforce Optimisation With SAP

eg SAP Adaptor enables pioneering back office workforce optimisation software to be integrated with existing SAP solutions

A new SAP adaptor which enables organisations to plan work more effectively, and therefore increase employee productivity, has been launched by eg solutions plc; the pioneer of Back Office Workforce Optimisation.

The eg SAP Adaptor is designed to provide an innovative, intuitive workforce optimisation software solution that complements existing SAP ERP and CRM workflow implementations and promises to make workforce optimisation available to the wider business. The eg SAP Adaptor is available now.

Elizabeth Gooch, CEO of eg solutions, commented: “The introduction of the eg SAP Adaptor is yet another innovative development from eg to enhance our multi channel work capture integration capability. Helping businesses to improve their operational productivity, customer service and compliance is central to our philosophy. With this in mind we knew that an effective way of bringing our cutting-edge back office workforce optimisation software to many businesses was to offer a way of integrating it with existing SAP installations,”

This innovative solution will enable organisations to effectively plan work, increasing employee productivity through our eg work manager® software without changing the SAP-based processes and applications those organisations are used to,” she continued.

The new Adaptor allows for seamless integration between eg work manager® and an existing SAP installation; helping to improve operational efficiency, customer service and compliance.

eg SAP Adaptor enables any SAP single or multi-step workflow tasks to be manually or automatically allocated to the most suitable resource, irrespective of location, by operational managers through eg work manager®.

Real-time management information on SLA, process, employee or team performance provides the intelligence to manage back office workloads.

Connecting SAP via eg work manager® also provides access to the rest of the eg operational intelligence® software suite – including forecasting and capacity planning modules. New SAP workflows are replicated automatically in eg work manager® without IT involvement.

Over the past few years integration has become increasingly important to our customers who want to seamlessly transfer data between their existing systems and the eg operational intelligence software suite.  Our eg SAP Adaptor has been developed as a standard solution that can be deployed by any SAP customer to bring the benefits of effective back office workforce optimisation to the SAP ERP and CRM ecosystems ” concluded Elizabeth.

Author: Dylan Jones

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