Mobile devices enable back offices to collaborate with colleagues and customers on the move
A new mobile application providing real time alerts and management information to workers on the move, as well as enabling teams to manage the activities of mobile workers, has been launched by eg solutions, the pioneer of the back office workforce optimisation software market.
The eg operational intelligence® software suite is already an established back office workforce optimisation product. eg mobile™ builds on the existing product to address the growing challenge of managing the extended enterprise in an increasingly mobile working environment. According to a survey by Strategy Analytics, mobile workers now comprise nearly one-third of the total workforce in the United States, the United Kingdom, France and Germany. In addition to workers out on the road, there are also an increasing number of home workers with a recent study by Vodafone finding that 75 per cent of companies worldwide have flexible working policies to allow this.
eg’s CEO, Elizabeth Gooch, commented: “We have launched our mobile product to extend the use of our market leading workforce optimisation product suite, eg operational intelligence®, to managers on the move and their workforce, regardless of their location. We can now enable the entire workforce to collaborate to achieve faster and a more accurate service as well as extend the efficiency gains of the back office to workers outside the office. In a working environment that demands fast results, we think such increases to efficiency can make a crucial difference.”
“Our eg mobile™ product provides companies with the capability to manage workers outside of the office, focusing on effective scheduling of staff time, proactive work allocation and performance management” she added.
Key functionality of eg mobile™ includes:
- Alerts and notifications to alert users to potential issues with important operational drivers
- Dashboards to provide a view of the performance of any worker, working from anywhere
- Allocation of work to mobile workers wherever they are in the world
- Location Services to identify or record the location of workers based on their activity
- Scheduling of routine activities or appointments for individuals or third parties
“As a result of Digital Transformation projects, back office work is no longer solely performed remotely from the customer and is less likely to be undertaken within a traditional brick and mortar environment. Even customers themselves are undertaking their own back office work through self-service applications as organisations strive to dramatically improve their service and user experience,” continued Elizabeth.
“As workers become more mobile, organisations need a solution to allocate work as well as manage the performance of their workforce wherever they are. We have developed eg mobile™ in response to the changing working practices enabled by mobile technology”.
eg mobile™ is available on Apple iOS and Android, supported by tablets and mobile devices.