Content Guru will renew its support of the European Contact Centre and Customer Service Awards (ECCCSA) for 2016, sponsoring the event’s ‘Large Contact Centre of the Year’ category.
Now run in association with the Call Centre Management Association (CCMA), the prestigious annual awards ceremony will take place at the new venue of London’s Hilton Park Lane Hotel on Monday 21st November. Hundreds of industry professionals are expected to attend the gala awards dinner and ceremony, which last year honoured 128 finalists from across Europe.
As one of the longest-running and most well-respected awards in the European contact centre industry, the ECCCSAs recognise the organisations across Europe that are leading the way in the customer service and contact centre industry, delivering exceptional customer experience across multiple channels.
Renowned British television journalist, newsreader and television presenter, Fiona Bruce, will take to the stage as the evening’s host, presenting a total of 18 awards across the evening’s three main categories, including the Innovation, Technology & Effectiveness, Customer Service Team and Contact Centre Awards.
Having previously sponsored the small and medium contact centre of the year categories, Content Guru will sponsor the ‘Large Contact Centre of the Year’ category for the first time. Nominations are welcomed from contact centres with more than 250 seats, where an expert panel of judges will be looking for contact centres that demonstrate a clear understanding of the contact centre’s role within the business at all levels and have a people-centric environment, amongst other key criteria.
Martin Taylor, CMO of Content Guru, commented:
“We’ve very pleased to renew our support of the ECCCSAs for 2016. The contact centre industry is at an exciting juncture as the notion of the traditional call centre continues to decline and adoption of the multi-channel customer engagement hub gathers momentum. These Awards always provide an excellent window into not only the innovative ways in which contact centres are deploying the latest technologies to enhance the customer experience, but also into the finest examples of the human element that is still at the core of many a customer interaction.”