CMC Markets Continues to Increase Market Share in the UK

Growth fuelled by strong customer satisfaction metrics

CMC Markets, a leading global provider of online trading, has increased its market share in the UK across all three product segments of financial spread betting (FSB), contracts for difference (CFDs) and foreign exchange (FX), evidenced by a survey of over 12,000 traders in the Investment Trends 2016 UK Leveraged Trading Report*. CMC Markets increased its market share in FSB from 3rd to 2nd position, from 4th to 3rd position in CFDs and from 4th to 3rd position in FX, all based on primary market share.

This growth has been driven by strong customer satisfaction, with CMC Markets achieving the highest rating for overall client satisfaction across all three product segments.

CMC Markets was rated based on services provided to traders across financial spread betting (FSB), contracts for difference (CFDs) and foreign exchange (FX), and ranked first across 17 service categories among CFD traders. The results are a testament to the company’s investment in its platform, products and client focus. Further evidence of this progress is shown by the net promoter score, which measures client advocacy, increasing from 7% in 2014, to 19% in 2015 and 24% in 2016, well ahead of the category average.

Mobile trading was one of the key categories that CMC Markets came out on top for across financial spread betting, CFD and FX trading. The significance of this service area was highlighted in the report which found that the proportion of leverage traders using mobile devices has risen steadily and more than doubled since 2010, with 84% using a mobile device in relation to their trading. This places the UK first among European countries covered, and just slightly behind Singapore (90%).

Peter Cruddas, CEO and founder of CMC Markets, said: “The market share and trader satisfaction results this year underline the success of our ambition to put clients’ needs first. Mobile was always going to be a game-changer for the way clients engage with the financial markets, and the development of our market-leading mobile and tablet technology has long been an integral part of our strategy. I am delighted to see this recognition from our most important audience – our clients, and the resultant increases in our market share.

“Our award-winning Next Generation trading platform is a vital resource for our clients, not merely in the traditional execution sense, but also for the features, charting and research tools we offer that help with their trading strategy and clearly enhances the customer experience. From our mobile apps to spreads and value for money, we’re delighted so many aspects of our service have contributed to us having achieved the highest overall user satisfaction rating across spread betting, CFD and FX trading.”

2016 UK Leverage Trading Report 1st place rankings:

FSB

Overall client satisfaction CMC Markets
Mobile trading CMC Markets
Platform features CMC Markets
Charting CMC Markets
Spreads CMC Markets
Value for money CMC Markets
Research tools CMC Markets
Reporting of positions and transactions CMC Markets

 

CFD

Overall client satisfaction CMC Markets
Customer service CMC Markets
Mobile trading CMC Markets
Platform features CMC Markets
Charting CMC Markets
Spreads CMC Markets
Value for money CMC Markets
Education materials CMC Markets
Research tools CMC Markets
Reporting of positions and transactions CMC Markets
Risk management CMC Markets
Platform reliability CMC Markets
Quality of trade execution CMC Markets
Range of tradeable products and markets CMC Markets
Trading ideas and strategies CMC Markets
Ease of platform navigation CMC Markets
Commissions CMC Markets

 

FX

Overall client satisfaction CMC Markets
Mobile trading CMC Markets
Platform features CMC Markets
Charting CMC Markets
Reporting of positions and transactions CMC Markets
Ease of platform navigation CMC Markets

Author: Dylan Jones

Share This Post On
468 ad