Buffalo, NY – April 13, 2015 – Castel Communications, LLC, today announced their invitation to address attendees about LIVE Speech Analysis at the 10th annual Credit and Collection News Conference taking place at the St. Regis Monarch Beach Resort in Dana Point, CA.
Castel’s presentation, scheduled for Thursday, April 16th, will give prominence to the importance of live word, phrase and emotion analysis accuracy, and the ability to address business and customer issues during calls. Castel Detect™ LIVE Speech Analysis provides agents and management teams direct access to live analysis, providing continuous information and highlights of risks and threats throughout the conversation. Identifying key areas of concern, for example compliance risk and customer service dissatisfaction, allows businesses to move swiftly toward call resolution while call is occurring. “This application has enabled our agents to better identify escalating calls, equating to more quickly resolving issues, collecting payments more efficiently, reducing call time and building stronger agent/customer relationships,” states Aaron Castle, COO at Northstar Location Services.
Castel’s program will be held on Thursday, April 16th, 3:30 – 4:30 in the Monarch Ballroom 3, St. Regis Monarch Beach Resort.