Branch Transformation 2016: Banks Embrace the Omnichannel Experience

Bank of America, Barclays, Santander and a host of other institutions will share their case studies at Branch Transformation 2016, taking place in London on 6th and 7th December.

The customer journey is at the heart of transforming the branch

As mobile and internet banking continue to gain momentum, banks and suppliers are innovating with branch formats, processes and technology, striving to create an efficient branch network which remains relevant and maximises profitability. There is a shift from a traditional siloed branch approach to an omnichannel experience, where the customer journey is core.

Industry experts gather to discuss their experiences and perspectives

RBR’s Branch Transformation 2016 (London, 6th and 7th December) is a unique forum to help banks define or refine their branch transformation strategies. Delegates take inspiration from pioneering case studies and innovative thought leadership sessions, and share their experiences and perspectives in the networking breaks. There is also an opportunity to preview the latest branch solutions in a dedicated exhibition area*.

Commenting on the success of RBR’s Branch Transformation events, Managing Director, Dominic Hirsch, said “Branch transformation is top of every bank CEO’s agenda, and this conference is unique in bringing together key stakeholders from around the world”.

Organisers of Branch Transformation 2016 forecast record attendance

The organisers of Branch Transformation 2016 say they are on track for a record 550+ delegates at this year’s conference. They are keen to emphasise, however, that there is still time to get involved as a speaker, sponsor or delegate. Further information, including a full speaker agenda, can be found at

*Exhibitors include: ARCA • Auriga • Banking Automation • Cashphenix • Cennox • CIMA • Crane Payment Innovations • Cummins Allison • Entrust Datacard • Glory Global Solutions • HESS Cash Systems • KAL ATM Software • Kofax • Mitek Systems • NCR • Nautilus Hyosung • Parabit • Scan Coin • Supra UK

Author: Dylan Jones

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