The international British oil company BP has awarded a major contract to Wincor Nixdorf for information technology services to be provided to more than 15,000 of its service stations. Wincor Nixdorf will ensure the smooth operation and continuous availability of the retail site systems hardware and software in the checkout zones of the service stations. The contract covers services for most of the countries around the world where BP has service station operations. Until now, the service has been provided locally by a number of different entities, sometimes by BP’s internal IT organizations, external companies or BP’s ow subsidiaries.
The term of this contract is five years. The agreement also covers the transfer of responsibility to Wincor Nixdorf for the internal service station support companies (Tankstellen Support GmbH, TSG) of BP Europa SE with headquarters in Cologne and Krakow. TSG’s areas of focus include operating and updating the software used to process payment transactions at BP service stations across Europe. The new operator is taking over Tankstellen Support GmbH along with all its contractual responsibilities, including employees at the Cologne and Krakow locations.
By selecting Wincor Nixdorf to be the new global IT service provider, BP plans to harmonize the current patchwork arrangement used to deliver, support and ensure availability of the IT infrastructure of service stations across its key retail markets. Wincor Nixdorf will standardize the underlying support processes provided to BP by leveraging its own global IT structures, tools and processes and, as a result, deliver a more cost-efficient service. Service station operators depend heavily on the round-the-clock availability of IT systems and the reliable service provided to their customers. Remote online monitoring of systems allows corrective measures to be taken even before a failure actually occurs. Where necessary, Wincor Nixdorf can respond rapidly to demand for on-site technical support thanks to the company’s tightly integrated network of local service engineers around the world. By deciding to use single-source IT services, BP will facilitate the use of the concept at new service stations
Wincor Nixdorf will gain from the significant extension of the relationship with BP as major customer in the service station sector. BP represents another major contract success for the IT specialist, a leading international provider of software, hardware and services for such customers as banks, retailers, service station operators, transporters and postal companies. Wincor Nixdorf has convinced another major international oil company of its value as a global service integrator. With its end-to-end concept, Wincor Nixdorf covers the entire service spectrum – from consultation, planning, implementation and testing to operation, maintenance and the help desk for customers’ service questions. The service portfolio is modular, which means that Wincor Nixdorf can flexibly react to market and business requirements and rapidly implement solutions for BP.