BAWAG P.S.K., one of Austria’s largest and most profitable banks with more than 1.6 million private and commercial customers, will continue to have Wincor Nixdorf perform the operations management of its software platform as well as the management and the maintenance of its self-service systems. Wincor Nixdorf will maintain the bank’s approximately 1,200 self-service systems as well as manage and enhance a wide range of software used in the self-service delivery channel for five more years.
In recent years, Wincor Nixdorf has provided the bank with an end-to-end solution of software on the basis of an open, net-centric architecture, state-of-the-art hardware, manufacturer service and the operation of central IT infrastructure. The result of this work is a modern, customer friendly range of self-service options.
The key to this partnership has been Wincor Nixdorf’s PC/E software platform that is used to link automated teller machines, cash recycling systems and transaction terminals to the BAWAG P.S.K. host system. Components of the PC/E software offer a range of service options. Most recently, Wincor Nixdorf developed a software called PC/E Smart Cash that enables customers to withdraw money using a smartphone instead of a bank card. All bank systems are linked to Wincor Nixdorf’s services infrastructure by the PC/E monitoring software to ensure a high level of availability of 250 ATMs, 800 transaction terminals and 165 cash recycling systems for the BAWAG P.S.K. customers.