Aegis Limited, a global outsourcing and technology services company, today announced that it has been recognized as the 2015 Malaysia BPO Service Provider of the Year by global consulting firm Frost & Sullivan. The award was presented at Frost & Sullivan’s 11th Malaysia Excellence Awards 2015 held in Kuala Lumpur.
The Frost & Sullivan Awards are presented to companies that demonstrate best practices in their industry, commending diligence, commitment, and innovative business strategies required to advance in the global marketplace. This award is conferred to Aegis for demonstrating exceptional growth and performance in the provision of business process outsourcing services in Malaysia.
“Aegis Malaysia saw a 180% growth in seats and 50% hike in revenue in CY 2014. With the acquisition of Symphony BPO in 2014, it was challenging for Aegis to achieve this feat in first year of existence amidst a competitive market. It adopted a ‘now and new’ strategy to focus on the customers and employees. As a result, it retained the existing employees, up-sold new solutions to existing customers, built multi-lingual capabilities by recruiting new agents from the South East Asia region, and brought new clients on-board from media and telecom verticals. Aegis’ global operational best practices combined with Symphony’s local strengths provide an extra edge over the competition,” said Harsh Upadhyay, Industry Analyst for ICT, Frost & Sullivan Asia Pacific.
Sandip Sen, Global CEO, Aegis Limited said “With over three decades of leadership in customer experience management, Aegis’ strategy relentlessly focuses in getting an effective and efficient fit between a brand’s business objectives and its consumers’ expectations. The Frost & Sullivan award further acknowledges Aegis’s growth strategy in Malaysia and culture of innovation.”
Aegis Malaysia currently provides multi-channel, multi-ethnic and multi- lingual Customer Lifecycle Management services across domestic and international sourcing markets such as Singapore, Japan, Korea, Thailand, Indonesia, Australia, North America and Far East. The company also increased its capacity in Malaysia to over 2,000 employees, supporting some of the large and mid-sized organization cross Customer Management, Finance & Accounting and SMAC enabled BPM solutions.
Sudhir Agarwal, CEO, Far East and President, Global Strategy added “Multi-lingual competencies and strategic location in Asia, positions Malaysia as an attractive destination for multiple markets including the United States, Europe, Asia Pacific and the Middle East. The Malaysian economy, due to its macro-economic factors such as a strong economy, political stability, good connectivity, government support and a well-developed infrastructure, has reached an inflection point which is conducive for the growth of the IT-BPO industry.”
Through its strategic presence in Malaysia, Aegis is poised to become a leader in the emerging Asia Pacific BPO market offering greater scale, comprehensive and flexible solutions, service capabilities and a rich international talent pool. The company has expanded its Malaysian operations as a result of new client partnerships and augmenting organic growth of its current client base across Telecom, Travel and BFSI verticals. These partnerships encompass support for end-to-end multi-channel Customer Lifecycle Management to enable them to better optimize their customer experience management.