Actiance, the leader in communications compliance, archiving, and analytics, today announced the extended expertise of its leadership team with the appointment of Anthony West as chief technology officer and Neil Senior as vice president of customer success. West is highly regarded in the financial services and enterprise technology industry with more than 20 years of IT experience leading a 100+ million end user technology products and services IT organization for Credit Suisse, a leading global financial services company. Senior brings over 20 years of services leadership focused on mission critical enterprise solutions. Together, West and Senior will be instrumental in helping further Actiance’s market leadership position and ensuring customer satisfaction and success.
“Both Anthony West and Neil Senior are highly respected in the financial services and technology industries. After decades of working at Credit Suisse, West knows, from an end user perspective, what is required to maintain compliant communications within a regulated industry, and Senior understands how to deliver high-touch experiences that are crucial to our customers’ success,” says Kailash Ambwani, CEO, Actiance. “The addition of West and Senior to our management team enhances our domain knowledge as we continue to meet regulatory demands for enterprises today and in the future.”
West is regarded as an enterprise collaboration technology strategist, specializing in real-time communications platforms and B2B/B2C architectures that are critical to financial services and other regulated industries. Prior to joining Actiance, West oversaw all communications, collaboration, and electronic communications compliance infrastructure services at Credit Suisse. From this time, he acquired a thorough understanding of what it takes for regulated firms to deploy modern communication channels in a compliant manner to prevent costly fines and violations. His deep knowledge of customer needs and challenges are invaluable to his new role as Actiance’s CTO.
“Actiance is solving a real industry challenge that is only becoming more prevalent as new communications channels enter the workplace. At Credit Suisse, I saw firsthand how difficult it was for a financial services firm to juggle regulatory compliance requirements while supporting business pressures to enable additional communications and collaboration channels with customers and employees,” says Anthony West, CTO, Actiance. “In my new role, I’ll be able to draw on my experiences to help advise Actiance’s business strategy as the company continues to grow.”
As VP of customer success, Senior will be responsible for overseeing all professional services and customer support teams as well as expanding service offerings to meet customer needs. Senior has a proven track record of growing profits while delivering exceptional customer experiences for technology companies and providing transformational leadership to meet evolving needs of software-as-a-service (SaaS) and enterprise customers. Prior to joining Actiance, he held various services leadership roles at leading technology companies, including AVID Technology, EMC Corporation, Aruba Networks, and RSA.
“Actiance’s industry leadership is a testament to its ability to meet evolving customer needs,” says Neil Senior, VP of Customer Success, Actiance. “I’m honoured to join Actiance and oversee its professional services and support teams as we continue to help customers successfully enable compliant communications across the enterprise.”